Brainstorming 

Definition: brainstorming is a generative technique of ideas used to stimulate the group’s creativity with the intention of generating concepts and ideas about a specific challenge. In it, participants suggest ideas without judgments in the shortest possible time (MARTIN and HINGINGTON, 2012). The team is encouraged to write all ideas in post-its. Ideas can involve topics such as: technologies, needs, existing services, etc. To carry out a brainstorming more profitable are indicated some guidelines: (1) focus on topic, that is, not escape the question that is being clarified or solved; (2) be visual, in the sense that some ideas are faster and understandable to the group if represented as a sketch; (3) defer judgment, about not evaluating during the brainstorming if the ideas of the team are pertinent or if they are feasible, because this moment is not to limit ideas; (4) go for quantify, that the more ideas are generated the better is, because the more ideas, the greater the chances of generating new solutions; (5) doing not talking; (6) encourage crazy ideas, as these may draw upon pertinent ideas; (7) build on other ideas, about collaborating and making combinations with colleagues’ proposals and improving them; (8) on conversation at a time, so as not to confuse the group, the group is indicated to be in tune and not to separate conversations; and (9) think fast, because it facilitates having ideas in greater quantity and avoiding judgments.

Objectives: inspiration, generate ideas, identify opportunities for innovation.

Solution Definition 

Definition: technique to synthesize a solution or an identified problem, through 6 questions. For this, firstly its must write the possible solution to the problem in the centre (What?) After identify Why, Who, Where When, and last How.

Objectives: explore the context, identify problems, solutions and opportunities, analyse and synthesize information.

Collaboration Agreement

Definition: in order to establish an engaged stakeholder, it is appropriate to enter into a collaboration agreement. For this, a model is proposed, which guides the development of it, containing topics that may be relevant.

Objectives: identify relevant topics, organize the information.

Priorities Definition

Definition: a technique to help you record the different activities/ resolutions and from this, identify what are the priorities. For this, recommended to start listing the resolutions that should be done by categorizing your level of importance in relation to the categories “strategic relevance”, “necessary time”, or other more appropriate category. After that, add the values. Activities that add up to the greatest number should be a priority.

Objectives: organize the information, synthesize information, identify priorities.

Contextual Research Plan 

Definition: technique to organize the outputs or priorities of the project. For recommended to define inside of timeline various stages, work, sessions, responsible, participants, budget etc.

Objectives: organize the information, synthesize information, identify priorities

Solution Storyboard

Definition: technique used in the production of films, to represent the future scenes to be developed. In this case, it is exploited to make a strategy visible, to explain how system solutions work. It’s more important that it helps you fully think through your concept than create something that looks beautiful. After done, it’s recommended share the storyboard with stakeholders to collect feedback about the solution purpose (MARTIN and HINGINGTON, 2012).

Objectives: organize the information, synthesize information, identify priorities, make the process visible to stakeholders, facilitate understanding of the solution.

Checklist for Implementing

the Engagement Action

Definition: it is a checklist with relevant questions to be used in the engagement implementation phase. Among the answered are: conflicts between participating stakeholders, unwillingness to engage, stakeholder fatigue, balancing weak versus strong stakeholders, the purpose and scope of the engagement, the engagement process and timelines, kind of contribution is expected from the invited stakeholders, kind of benefits are the participants receive, etc. (MOOLGROUP, 2017).

The checklist can be used both to remember what should be done in the engagement, and during or after engagement, to evaluate the results obtained.

Objectives: organize the information, synthesize information, identify priorities, help to remember the different tasks to do.

Follow Up

Definition: technique created to follow the progress of the actions, fill with the stakeholders the results already achieved. By monitoring the process step-by-step, it becomes possible to identify whether these are working well or not and propose improvements even while it is occurring. The technique allows predicting and remedying possible project failures. The action can be done in a focus group or meeting.

Objectives: follow the process of implementing the engagement, organize the information, predict project failures.

Solution Evaluation

Definition: evaluate whether the actions met the proposed engagement goals by assigning satisfaction value to each of them. The technique aims to provide qualitative data on each level of satisfaction of the actions performed, ie, somewhat satisfies (score 1), satisfactions (score 2) or strongly satisfies (score 3).
The questions might be like: Solve the problem? Promotes the participation of various entities of society? Improve the quality of life of former offenders? Logically these questions can be changed for others to make more sense with the existing problematic.
Objectives: synthesize information, evaluate the process.

Engagement Evaluation

Definition: for evaluating the engagement answering the four key questions. (1) Process, to evaluate how was the engagement (design and implementation); (2) Appropriateness, if the engagement was appropriate and how well the public and stakeholders accept the process; (3) Reach, if the level of stakeholders were reached (how); and (4) Outcomes, if the intended outcomes of the engagement process were achieved.
Objectives: synthesize information, evaluate the process